Cancellation Recovery

Efficiently manage missed and cancelled appointments with Max. Designed to minimize loss and maximize rebooking, Max shows you the best approach to handling cancellations from a chase to a quick catch.

Cancellation recovery shouldn't be a lotto, target your winning patients.

Enhance your approach to appointment cancellations by targeting patients who meet specific criteria for your chair openings. Max filters details like appointment date, type, time, duration, and preferred provider—and with MaxAi, it prioritizes patients who are most likely to rebook based on urgency, availability, and recent contact history. You’ll spend less time sorting and more time booking.

With MaxAi, instantly see the percentage of open appointment slots.
Achieve 35–50% success with Max’s ranking of patients from most likely to least likely to book.
Quickly identify how many patient contacts are needed to secure an appointment.

Fear of a high opt-out rate? Not with MaxAssist.

Dental practices often face a 10–15% daily cancellation rate, resulting in multiple openings that need quick attention. Unlike other systems that target all unscheduled patients for every available spot, MaxAi reduces messaging fatigue by filtering out patients who have been recently contacted or cancelled, ensuring your outreach is timely and meaningful.

Stress-free rebooking.

With MaxAssist, cancellations are no cause for panic. Our feature helps admins fill openings quickly and easily, ensuring all gaps are filled.

Fill the schedule from both ends.

When a cancellation occurs, it’s often urgent to fill the gap. MaxAssist quickly fills the spot and ensures you’re notified to rebook the patient who canceled.

Personalized messaging.

Access detailed appointment history, patient information, messages, and notes—all in one place, enabling you to craft the perfect rebooking message.

Track and reschedule lost patients in your scheduler.

Easily access a comprehensive list of patients who missed or cancelled appointments in the past two months, covering recall, hygiene, and restorative treatments. With Max guiding the way, you can enhance patient care and retention by ensuring no one slips through the cracks.

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