At MaxAssist®, we are dedicated to delivering outstanding service to our customers. As part of this commitment, we may collect, use, and disclose certain personal information. Protecting this information is a top priority. We will clearly communicate why and how we gather, use, and share personal information, obtain consent when needed, and handle it responsibly and appropriately.
This Privacy Policy outlines our approach to protecting personal information in accordance with PIPA. We are committed to maintaining the accuracy, confidentiality, and security of our customers’ information, and providing customers with the ability to access and correct their personal information.
Definitions
- Personal Information: Information about an identifiable individual, excluding business contact details (name, job title, business phone number, etc.).
- Contact Information: Information for contacting an individual at their place of business, not covered by this policy.
- Privacy Officer: The person responsible for ensuring compliance with this policy and PIPA.
Collecting Personal Information
1.1 If the purpose of collecting personal information is not obvious, we will inform customers either orally or in writing before or at the time of collection.
1.2 We only collect information necessary for purposes such as:
- Verifying identity
- Identifying preferences
- Delivering requested products/services
- Enrolling clients in programs
- Sending membership information
- Ensuring high service standards
- Meeting regulatory requirements
- Contacting customers (if requested)
Consent
2.1 We will obtain consent to collect, use, or disclose personal information, except in specific cases where consent is not required.
2.2 Consent may be implied if the purpose is clear and personal information is voluntarily provided.
2.3 Consent may also be implied if notice is given and the individual has a reasonable chance to opt-out.
2.4 Customers may withhold or withdraw consent to certain uses of their personal information, though doing so may limit our ability to provide certain services. If this is the case, we will explain the impact of their decision.
Using & Disclosing Personal Information
3.1 Personal information will only be used or disclosed to fulfill the purposes identified at collection or for related purposes, such as:
- Contacting customers about relevant products or services
3.2 We will not use or disclose personal information for other purposes without obtaining consent.
3.3 No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Retaining Personal Information
4.1 Personal information used to make decisions affecting a customer will be retained for at least one year.
4.2 Information will be retained only as long as needed for identified purposes or legal/business reasons.
Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure personal information is accurate and complete.
5.2 Customers may request corrections to ensure information accuracy by submitting a written request with sufficient details.
Securing Personal Information
6.1 We are committed to protecting personal information from unauthorized access and other risks.
6.2 Security measures include:
- Secure data transmission
- Encryption of stored data
6.3 We will securely destroy personal information no longer needed, such as shredding documents and securely erasing digital information.
6.4 Security policies and controls will be regularly reviewed and updated.
Accessing Personal Information
7.1 Customers have the right to access their personal information, with limited exceptions.
7.2 Requests for access must be submitted in writing with sufficient detail.
7.3 Upon request, we will explain how we use the information and to whom it may have been disclosed.
7.4 Requested information will be provided within 30 business days, or we will provide notice if more time is needed.
7.5 A minimal fee may be charged for access, and customers will be informed of any costs.
7.6 If access is denied, we will provide written reasons and inform customers of available options for recourse.
